Privacy policy.

Effective Date: 30/05/2025

At Eatwise Dietetics, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal and health information:

  • Name, date of birth, address, and contact details

  • Medicare or private health fund details

  • Medical history, referral information, test results

  • Lifestyle and dietary habits

  • Notes and correspondence from consultations

2. Why We Collect Your Information

We collect and use your information to:

  • Deliver personalised dietetic and nutrition services

  • Communicate with you and your healthcare team

  • Manage bookings, payments, and health rebates

  • Meet our legal and professional obligations

3. How We Collect Your Information

We collect information directly from you through:

  • Intake forms, emails, and phone calls

  • Consultations (via phone or telehealth)

  • Referrals or correspondence from your GP or healthcare providers (with your consent)

4. Storage and Security

All client records are stored securely using password-protected systems and encrypted practice management software. Access is restricted to authorised personnel. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

5. Disclosure of Your Information

Your personal information will only be shared:

  • With other healthcare providers when necessary and with your consent

  • When required by law (e.g. court order, mandatory reporting)

  • With your nominated emergency contact if needed

We do not share or sell your personal data for marketing purposes.

6. Overseas Data Storage

Our practice management software and digital systems may store data on servers located outside Australia. These platforms are selected based on their compliance with international data protection and security standards.

7. Access and Correction

You have the right to request access to, or correction of, the information we hold about you. Please email us at enquiries@eatwisedietetics.com. We will respond within a reasonable timeframe.

8. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

9. Contact Us

For questions, concerns, or requests regarding your personal information, please contact:

Ingrid Kotzee

Eatwise Dietetics

eatwisedietetics@outlook.com